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MAM-A Sales & Service

 

Technical Assistance Template

     

Type of Media:  Reflective Layer:  Size:  
   

Description of the problem:

 

Error messages reported by the equipment:

 

Serial (lot) number from the center of failed disc: 

MAM-A Part number (Item number):

12-14 digits    8 digits
Box ID number:          (located in the upper right corner of the front of the shipping carton)

  6 digits  

Brand name of burner:

Model number:   

Firmware 

Burn Speed: 

Computer Operating System:

Software:  (e.g. Nero, Roxio, Toast):

 

Date Purchased: 

Where Purchased:

 
Quantity purchased: Quantity defective Sales Person:
 

Company Name:

Position:

Customer First Name: Last Name:
     
Shipping Address: City: State
   
Zip/Postal Code: Country
  5 digits
Telephone Number: Fax:
 

Customer Email: 

 

 

Comments or resolution details