MAM-A Complaint Form

MAM-A Inc. is dedicated to offering the best products and customer service.  We stand behind our products 100%, and want to know if you have received discs that do not meet your expectations.  If we have failed to live up to your expectations or you believe you have a defective product, we would like to hear from you.

Please fill in the information below so we can understand the problem.  We want you to be completely satisfied.  Please provide as much information as possible, so we can respond quickly.

For defective media reports, this information goes directly to MAM-A’s customer support for review and will be sent to your reseller or distributor.  If a refund is needed, it must be obtained from your place of purchase.  Do not return media without a Return Media Authorization (RMA) number.  We are an ISO 9001:2000 certified facility and will not accept unauthorized returns.

Required Fields are in Bold

Your Company Name:
First Name:
Last Name:
Shipping Address:
Zip/Postal Code:
E-mail (We will not use your e-mail for purposes other than correspondence regarding this form)
Re-enter E-mail:
Telephone Number:

Where Media Was Purchased:
Date Purchased
Disc Type:
Disc Capacity:
MAM- A Part Number (Item Number):
Customer PO #:
PO Date:
Number of Discs Involved
Description of Complaint:

If the problem is Disc Functionality Related, please fill out the following fields:

Description of the problem and/or error messages reported by the equipment:
Serial (lot) number from the center of the failed disc:
*Example of Serial (lot) Number
Box ID number: (located in the upper right corner of the front of the shipping carton)
Brand name of burner:
Model number:
Firmware Version:
**How to Find Drive Model Number and Firmware**
Burn Speed:
Computer Operating System:
Burn Software and Version: (e.g. Nero, Roxio, Toast)

Thank you for your feedback.  We will take your comments to help us improve our processes.

Note:  This information goes directly to MAM-A customer support for review.  For defective complaints, this information will be sent to your reseller or distributor.  If a refund is needed, it must be obtained from your place of purchase.

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